Frequently asked questions

We offer practical and companion support to make everyday life easier. This can include:

• Transport to appointments and running errands

• Companionship and regular check-ins

• Help with technology (phones, emails, apps, appliances, computers)

• Support around the home and daily tasks

• Problem solving and finding solutions

Everything we do is flexible and tailored to each person.

Yes, absolutely. Get in touch with us and we’ll arrange a time that works for you. We may have a quick chat first to understand what support you need. 

Our standard rate starts from just $50 per hour, with options for longer visits and regular ongoing support. We’re happy to talk through what you need and provide a clear quote upfront. Contact us for a chat 

Our service is for anyone who could use a bit of extra support - whether that’s older adults, busy individuals, or families wanting peace of mind for a loved one.

Not at all. While we do support older adults, we also help anyone who needs an extra hand with everyday tasks or navigating things that feel overwhelming. 

We are based in Matamata and support the surrounding areas. Get in touch to check if we can come to you.

Start by getting in touch with us. We’ll have a quick chat to understand what you need, then arrange a time that works. From there, support can be one-off or ongoing. 

No, we provide practical support, companionship, and help with everyday tasks. We don’t offer medical or personal care services. 

Yes. We offer both one-off visits and regular ongoing support depending on what suits you best. 

Yes, we can help with transport to appointments, errands, and getting out and about.

Yes, we offer hands-on technology support, including troubleshooting, setup, and problem-solving to find solutions that work for you. We can leave you with instructions to help for next time.

We typically have a minimum booking time (e.g. 1 hour), but we can talk through what works best for your situation. 

This depends on availability, but we’ll always do our best to get support in place as soon as possible.

We aim to keep things consistent so you feel comfortable and familiar with who is supporting you.

We’re not just ticking off tasks, we take the time to understand what you need, problem-solve where things feel difficult, and genuinely care about making life easier.